Worldwide Shipping
We ship globally! In most regions, you can choose from two international shipping options: Express and Standard. Our Express service is provided by DHL Express, ensuring delivery within 4-6 business days, while the Standard option combines Australia Post with your local postal carrier. Please note that shipping fees do not cover any country-specific taxes or duties unless stated otherwise.

Tracking Your Order
Once your order is processed, you'll receive an email with a tracking link. This link lets you monitor your package via DHL Express or Australia Post. For those using the International Standard option, you can also use the provided tracking number on your local carrier’s website once your package arrives in your country.

Delivery Timelines

• Domestic (Australia): Orders are dispatched using Australia Post within 1-3 business days of payment confirmation and typically arrive within 3-7 business days. Please remember that Luana bikinis is not responsible for theft or damage that occurs after delivery. Any issues such as a package being marked unclaimed are the customer’s responsibility, and return shipping costs are not covered.
• International: We offer three shipping options:
• International Priority: Enjoy our premium service via DHL Express, guaranteed to deliver in 4-6 business days (or we'll refund your shipping fee).
• International Express: Shipped by Australia Post and your local express carrier (e.g., USPS, Canada Post, Royal Mail) with delivery usually between 4-10 business days.
• International Standard: Our most economical option, with delivery expected between 10-21 business days.

If your shipment seems delayed or has been marked as delivered without you receiving it, please contact our support team at info@luanawear.com with your order number so we can investigate.

Final Sale Items
Items purchased at a discounted price are considered final sale and are non-returnable. This applies to purchases made with discount codes, promotional offers, or special items like Mystery Boxes. We advise reviewing our sizing guide carefully before buying. If you have any questions about fit or need further assistance, our customer service team is here to help.

Caring for Your Bikini
Luana bikinis are made from high-quality, durable materials. However, for longevity, avoid prolonged exposure to harsh elements. Rinse your bikini with cool water (using a shower or sink) immediately after swimming, hand wash gently, and avoid drying it in direct sunlight.

Opacity of White Swimwear
Our white bikinis have been rigorously tested to ensure that the fabric remains opaque even when wet, so you can enjoy worry-free wear at the beach or pool.

• What Materials Are Luana Bikinis Made From?
  Our bikinis are crafted from premium, resilient fabrics that offer both comfort and long-lasting wear.
  
  
• How Do I Choose the Right Size?
  We provide a detailed sizing chart on our website. If you’re uncertain about the fit, please contact us at info@luanawear.com for personalized advice.
  
  
• Do You Accept Returns or Exchanges?
  For items on sale (final sale), returns are not accepted. For full-priced items, please refer to our return policy on the website for information about exchanges or refunds.
  
  
• What Payment Methods Are Accepted?
  We support a range of secure payment options to ensure a smooth and safe transaction process.
  
  
• Can I Wear My Luana Bikini All Day?
  Yes, our bikinis are designed for comfort and durability. Just remember to rinse your bikini after extended use, especially if exposed to chlorinated or salt water.
  
  
• How Do I Care for My Bikini After Use in Salt or Chlorinated Water?
  After swimming, rinse your bikini thoroughly with fresh water to remove salt or chlorine. Hand wash gently with a mild detergent and avoid machine washing to maintain the fabric’s integrity.

• How Can I Contact Customer Service?
  If you have any further questions or require additional support, please email us anytime at info@luanawear.com.